FAQS
Panic Button Alert System FAQs
Panic buttons are small push-button devices that your staff can wear on a lanyard or clipped on. When the button is pressed alerts are sent to notify security and emergency personnel.
When the button is pressed, it will send text and email alerts with pinpoint accuracy of distress location to a list of designated recipients such as security personnel. The distress location also appears on the property’s floor plan.
Yes, the alerts are updated every 10 seconds to communicate accurate location information of the person in distress within the property. When the employee is safe from harm, the alert recipient can turn the help request off and document the action taken to address the situation.
We can set up an unlimited number of users at different levels to receive alerts, and then setup rules/escalation settings to alert different people under different circumstances. This includes alerting users off the property. Our team will assist with the alert notification setup.
Yes. These devices are wireless/battery operated.
6 months. The panic button batteries are rechargeable.
No, the panic buttons do not require to be paired to the employee’s smartphone.
Yes. Bluetooth beacons are placed in rooms and other desired areas to determine the location of where the panic button is pressed.
No. Beacons are wire-free battery operated.
Approximately 3 years.
Yes, customers provide floor plans before installation and the beacons are configured beforehand to save time during on-site install.
No, the system does not use ethernet or wi-fi and is 100% off-network.
No. The installation is included in the cost of the hardware and service.
A property with up to 300 rooms is installed in one day.
- Wireless Panic Buttons
- Battery operated Bluetooth Beacons
- Cellular Gateways (only one per floor approximately is required for installation)
- Mobile App and Web Dashboard (For admin use, not required for staff to install)
Battery operated beacons are simply adhered in each area that is defined as a specific location. For example, they can be placed in rooms, by elevators, emergency exits, common areas, etc. The customer defines all the locations they want to include in their deployment. The beacon location is then configured in our system with the room/area assignment during installation.
This depends exclusively on the total amount of areas/rooms the building has.
Typically, one gateway for every two floors (this depends on the size of the property).
The gateways are installed one per floor. They should be installed on alternating sides of the building for each floor about 1/3 of the way inside from the edge of each floor.
One gateway supports approximately 100 panic button devices that are all reporting simultaneously.
Range depends on building density due to walls, doors, and windows. The typical maximum range is 1,000 feet radius coverage from device to gateway. Gateways installed on all floors as recommended are sufficient and provide the necessary redundancy.
Yes, the system does not lose reliability due to poor cell coverage. The Panic Buttons use long-range LoRa technology that is ideal for this type of deployment. Even in bad cell coverage areas, our panic buttons will work throughout your property.
- Free Shipping and Handling
- All Necessary Hardware
- Full Installation Service
- Complete On-Site Training Service
- Dedicated Local Tech Support
- 24/7 Support Line
- App Access with Unlimited Users
- On-Site Testing and Certification
Our team of experts handle installation. Background checks are performed for all installation technicians. You will be contacted beforehand to provide property specific information to create an install plan.
IoT in a Box Commercial Refrigeration FAQs
IoT in a Box delivers substantial ROI to end customers by automatically monitoring temperatures around the clock and eliminating the need for manual, onsite refrigeration temperature monitoring. Most users see significant reduction in operational costs, increased productivity, and improved regulatory compliance.
- Temperature and humidity sensor – additional sensors available for purchase.
- Cellular or Ethernet Gateway
- IoT in a Box web and mobile application
IoT in a Box is a cost-effective alternative to manual monitoring, but the total solution cost will vary based on the total number of sensors and gateways required.
- Sensors are zip tied into refrigeration units for 24/7 temperature monitoring.
- Temperature thresholds are set via the IoT in a Box application.
- When temperatures fall out of the pre-set range, an alert notification is instantly sent to designated contacts via SMS text message.
Unlimited. As many as your customers need.
Solutions are designed with QR code provisioning for plug-and-play installation. Simply scan the QR codes, place the devices, and start monitoring. Total installation time will vary based on the total number of devices deployed but one user can usually set up a 50-refrigerator facility in a few hours.
In most circumstances, one gateway can cover a large floor of a building hospital. We haven’t yet encountered a facility that we couldn’t cover!
No. Our sensors are wireless, and battery operated. They can be placed directly into refrigeration units.
Batteries are low power and can last for 3+ years.
There is no maintenance required. Devices are designed to last for years and include a limited lifetime replacement guarantee.
There are both email and SMS text messages that can be delivered to recipients based on configured temperature thresholds.
Alerts can be sent to an unlimited number of recipients.
NIST certification is optional and available upon request for a nominal fee. Contact your dedicated sales rep for more information.
Yes, we have shatterproof plastic vials filled with glass beads to help avoid sudden spikes in temperature when a door is opened or the refrigerator is re-stocked. For a refrigerator or freezer, doors may be opened frequently, causing temperature fluctuations. These fluctuations are often false alarms. In order to prevent false alarms, the CDC recommends inserting refrigerator temperature probes into a buffered solution like our shatterproof plastic vial with glass beads. Vials can be ordered in the shopping cart when purchasing a commercial refrigeration solution with a temperature probe.
IoT in a Box ensures the highest standards of data protection with end-to-end, embedded AES 128-bit encryption.
The remote monitoring service covers lifetime service and support for sensors. If a sensor needs to be replaced, it will be at no additional cost to the customer.
You have access to a dedicated Reseller Support Team. Contact us or email [email protected].
ADDRESS
GUARDHYVE
5364 NE 3rd Avenue
Miami – Florida 33137
